PENGARUH PENERAPAN APLIKASI CHATBOT SEBAGAI MEDIA INFORMASI ONLINE TERHADAP KEPUASAN PENGGUNA LAYANAN KESEHATAN PRIMER DI MASA PANDEMIK COVID - 19

Abstract

Background: During the pandemic, people who visit health services are afraid of being exposed to the corona virus. The public prefers to use digital services as evidenced by the increase in the use of digital services in the health and education sectors by 41% and 38%. In Indonesia, the use of telemedicine has been urged for use during the pandemic period, but it has not been realized because of constraints on the time and facilities available, especially in primary health. One of the simpler and more efficient applications is the chatbot application. Chatterbot (also known as chatbot or bots) is a computer program designed to balance intellectuals with one or more humans, both audio and text. Purpose: This study aims to test the effectiveness of using the chatbot application as an online information facility on the satisfaction level of primary health users. Method : This study used a pre-experimental research design with a one shot case study approach. The population in this study were the users of Kota Timur Public Health Center in Gorontalo City. The number of samples taken was 60 people through purposive sampling method. Result : After using chatbot, it was found that most of the respondents showed satisfaction in the very high range or excellent with a proportion of 73.3% (44 respondents), the average usability score was 89.9 (> 70) which means that the level of usefulness of the application is at a very high range which indicates this application can be accepted or easy to use by the community. Conclusion; The chatbot application is very helpful for respondents in accessing health information and services during a pandemic and needs to be further developed for online media consultations on other types of health services.