PENGARUH PENERAPAN APLIKASI CHATBOT SEBAGAI MEDIA INFORMASI ONLINE TERHADAP KEPUASAN PENGGUNA LAYANAN KESEHATAN PRIMER DI MASA PANDEMIK COVID - 19

Main Article Content

Fakhriatul Falah
Syamsidar

Abstract

Background: During the pandemic, people who visit health services are afraid of being exposed to the corona virus. The public prefers to use digital services as evidenced by the increase in the use of digital services in the health and education sectors by 41% and 38%. In Indonesia, the use of telemedicine has been urged for use during the pandemic period, but it has not been realized because of constraints on the time and facilities available, especially in primary health. One of the simpler and more efficient applications is the chatbot application. Chatterbot (also known as chatbot or bots) is a computer program designed to balance intellectuals with one or more humans, both audio and text. Purpose: This study aims to test the effectiveness of using the chatbot application as an online information facility on the satisfaction level of primary health users. Method : This study used a pre-experimental research design with a one shot case study approach. The population in this study were the users of Kota Timur Public Health Center in Gorontalo City. The number of samples taken was 60 people through purposive sampling method. Result : After using chatbot, it was found that most of the respondents showed satisfaction in the very high range or excellent with a proportion of 73.3% (44 respondents), the average usability score was 89.9 (> 70) which means that the level of usefulness of the application is at a very high range which indicates this application can be accepted or easy to use by the community. Conclusion; The chatbot application is very helpful for respondents in accessing health information and services during a pandemic and needs to be further developed for online media consultations on other types of health services.

Downloads

Download data is not yet available.

Article Details

How to Cite
1.
Falah F, Syamsidar S. PENGARUH PENERAPAN APLIKASI CHATBOT SEBAGAI MEDIA INFORMASI ONLINE TERHADAP KEPUASAN PENGGUNA LAYANAN KESEHATAN PRIMER DI MASA PANDEMIK COVID - 19. BIGES JUKES [Internet]. 2021Mar.11 [cited 2021Aug.4];12(2):18-23. Available from: https://ejurnal.biges.ac.id/index.php/kesehatan/article/view/182
Section
Kesehatan

References

Alfatoni, M. A. (2020). Implementasi Chatbot untuk Pemesanan Produk yang Terintegrasi. Jurnal Informatika Universitas Muhammadiyah Surakarta , 3 (1), 20-32.

Amanda, N. J. (2020, Mei 5). Dampak Layanan Kesehatan Pasca Pandemi Corona. Retrieved Juni 2, 2020, from VuturaIO Website: https://vutura.io/dampak-layanan-kesehatan-pasca-pandemi-corona/

Ananda, D., Imamah, F., Mei, Y., & Ardiansyah. (2018). Aplikasi Chatbot (Milki Bot) Yang Terintegrasi dengan Web CMS. Jurnal Cendikia , 3 (2), 100-106.

Arifianto, W. R. (2017, Februari 12). Penerapan Telegram Chatbot sebagai Alternatif Media Konsultasi Pasien ginjal. Retrieved Mei 30, 2020, from Universitas udayana Website: https://sinta.unud.ac.id/uploads/dokumen_dir/02613264e1b3ad2f84685e7bffd48205.pdf

Astiningrum, M., Saputra, P. Y., & Rohmah, M. S. (2018). Implementasi NLP Dengan Konversi Kata Pada Sistem Chatbot Konsultasi Laktasi. Jurnal Informatika Polinema , 5 (1), 12-15.

Cameron, G., Cameron, D., Megaw, G., Bond, R., Mulvenna, M., O’Neill, S., … McTear, M. (2019). Assessing the usability of a chatbot for mental health care. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), LNCS, 121–132. https://doi.org/10.1007/978-3-030-17705-8_11

Choi, Y., & Kim, H.-S. (2019). Feasibility and Acceptability of ICT (Information and Communications Technologies) Based Mobile Chatbot Technology to Reduce Dietary Sugar Intake (P04-004-19). Current Developments in Nutrition, Vol. 3.https://doi.org/10.1093/cdn/nzz051.p04-004-19

CHIME College of Healthcare Information. (2020, April 22). The New Normal Of Healthcare After Covid-19. Retrieved Juni 2, 2020, from Chimecentral Website:https://chimecentral.org/mediaposts/the-new-normal-of-healthcare-after-covid-19/

Hadi, S. (2014). Pembangunan Aplikasi Chatbot Dokter Vitual Dengan Pendekatan Natural Language Processing (Studi Kasus di Klinik dr. Iin Hartinah Kabupaten Cirebon). Jurnal Unikom , 10 (4), 10-16.

Khumaidi, A. (2020, 2 Juni). Ini Rekomendasi Protokol Kesehatan untuk Persiapan New Normal Dari PDEI. Retrieved Juni 4, 2020, from Nttonlinenow Website: http://www.nttonlinenow.com/new-2016/2020/06/04/ini-rekomendasi-protokol-kesehatan-untuk-persiapan-new-normal-dari-pdei/

Lidwina, A. (2020, Mei 11). Penggunaan Layanan Digital di Indonesia selama Pandemi Covid-19. Retrieved 2 Juni, 2020, from Databoks Website: https://databoks.katadata.co.id/datapublish/2020/05/18/apa-layanan-digital-yang-sering-digunakan-selama-covid-19

Nadarzynski, T., Miles, O., Cowie, A., & Ridge, D. (2019). Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study. Digital Health, 5, 1–12. https://doi.org/10.1177/2055207619871808

Novrizaldi. (2020, Juni 19). Kemenko PMK Pantau Kesiapan Fasilitas Kesehatan dalam menghadapi "New Normal". Retrieved Juni 20, 2020, from Kemenkopmk Website: https://www.kemenkopmk.go.id/kemenko-pmk-pantau-kesiapan-fasilitas-kesehatan-dalam-menghadapi-new-normal

Nurbaeti, Z., & Nugroho, F. (2015). Aplikasi Chatbox untuk Informasi Akademik Jurusan Tehnik Informatika Berbasis Sistem Pakar. Matics Journal , 12 (5), 178-183.

Sun, Y. (2020). Effect of gender difference and survey design in a tool usability testing. Ioa State University Journal, 10(4). https://doi.org/https://doi.org/10.31274/etd-20200624-95